Deleting your data

What we hold

• Your name, business name and email address.
• Your onboarding answers (such as your Google Ads customer ID, your Shopify store address and details about your business) and any screenshots you uploaded.
• Messages you sent us from the portal, and a record of activity such as sign-ins and finished steps.
• If we manage your Meta ads: your ad account settings in Nexus Ads, saved reports, website speed checks, AI analysis reports, and a log of the changes Nexus made.

How to ask

Email us with the subject "Data deletion request". Send it from the email address you use with Nexus, and tell us your business name. We may ask you to confirm it's really you before we delete anything.

What happens next

• We reply within 3 business days to confirm we've got your request.
• We delete everything listed above within 7 business days and email you when it's done.
• If the law makes us keep something, we'll tell you what it is and why.

What stays yours

Your Meta, Google and Shopify accounts, and the ads in them, belong to you. Deleting your data from Nexus doesn't change or delete any of them.

Remove our access yourself

You don't need to ask us first. You can remove Nexus's access whenever you like:

• Meta: go to business.facebook.com/settings, then Users → Partners. Choose Nexus Marketing and remove it.
• Google Ads: go to Admin → Access and security → Managers and unlink Nexus Marketing.
• Google Analytics, Tag Manager, Merchant Center and Business Profile: remove admin@nexusmarketing.com.au from the list of users.
• Shopify: go to Settings → Users, open Nexus's collaborator account and remove it.